Hello

  1. Log in to MXFilter

For CraneMail:
Go to the "Manage Domains" page in CraneMail, click the three dots next to the domain experiencing issues, and then select "Login to MXFilter."
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For DirectAdmin:
Log in as the user experiencing the issue. Path: DirectAdmin > Extra Features > Advanced Anti-Spam.
Click "Login" or "Enable + Login" next to the domain.
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For cPanel:
Log in as the user experiencing the issue. Path: cPanel > Email > Advanced Anti-Spam.
Click "Login" or "Enable + Login" next to the domain.
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2.Email blocked or rejected

Click "Outbound Log" and locate the quarantined or blocked email. Click the three dots next to it; select "Train as Ham" if you only wish to train the filter, or "Train as Ham & Release" if you wish to train the filter and release the email. The same process applies to incoming mail—simply click "Inbound Log" instead.
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3.Recipient is auto-suspended after repeated hardbounces/Recipient is on the manually-curated blacklisted destinations list

Go to the Suppression List, locate the blocked address, and click "Unblock."

Please note:You must resolve the bounce-back issue before unblocking.
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